Carlos VegaIdealista
Calle Olmo 14 · 3 bed
New · just nowDetails sent · 2 minViewing · Thu 17:30
Solutions · Real estate
No lead left without an answer.
Answers every lead on the spot with the property details, proposes a viewing and shares your portfolio with the whole team.
What an agency gains with Genki.
Replying to every lead
By hand · 4 steps
- Read the portal notification
- Find the property in the portfolio
- Check the diary
- Write with the details and a time
With Genki
The agent replies with the property details and two slots from your calendar for a viewing.
Logging the leads
By hand · 3 steps
- Copy name and phone
- Note the property and the portal
- Mark it as new
With Genki
It logs them in your portfolio or a leads sheet, with the source and the date.
Following up
By hand · 3 steps
- Go over who did not reply
- See who viewed with no next step
- Write to them one by one
With Genki
Every morning it tells you who needs another message and leaves the draft ready.
Work out what you gain
With your own numbers. Move the values and see the time that today goes on doing it by hand.
Replying to every lead
Logging the leads
Following up
€500a month of the team's time
25hours a month
3.18-hour working days
Genki does the work and the team reviews it in the history. From €12 a month. See pricing →
No lead left waiting
The agent replies as soon as the notification from Idealista, Fotocasa, Habitaclia or pisos.com arrives, at night too.
It does not make the property up
It replies with what the file says. If they ask something that is not there, it tells you what is missing.
If it is no longer available
It says so and offers two similar ones from your portfolio, in the same area and at a similar price.
How to roll it out from scratch.
The order to set it up in a company. The first-steps guide does much of it with you, one question at a time, and everything can be changed later.
01Groundwork
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01
Create the organisation
One organisation for your agency, with a seat per person. What is set up inside belongs to the company, not to whoever set it up.
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02
Connect the central account
The email and cloud of your agency, on Google or Microsoft, with the permissions you choose one by one. The organisation's agents work with it.
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03
Tell it where the data is
Genki reads the sheet or the software where you already keep it. If it is not organised, it creates the sheet with the columns it needs.
Where do you keep properties and leads?
- In an Excel file
- Attio, Airtable, HubSpot, Inmovilla…
- Across email and the portals
02Knowledge
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04
Load the Library
A collection with what the team looks up every day. If it is in a Drive or OneDrive folder, it is linked and kept up to date.
Property filesUpload the details, registry extracts and certificates for each property. The agent answers with what is written here and does not make up the rest. -
05
Create the voice of your agency
Explain how it should sound and give it your style guide and a few emails. The agents write with it.
- The agency's voice
03Automation
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06
Set up the agents
Each one does one specific flow. You answer a few questions, one at a time, and review how it looks before creating it.
Lead response Answers portal enquiries with the property details and proposes a viewing. It wakes up with notifications from Idealista, Fotocasa, Habitaclia and pisos.com.What it asks you
- Where do your enquiries come from?
- What do you note down about each lead?
- What do you reply?
- When do you show properties?
- If the property is already reserved or sold…
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07
Schedule the tasks
What has to happen at a fixed time, without anyone having to remember.
Lead follow-upEvery weekday morning it tells you who needs another message.
04Team
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08
Invite the team
Each person joins with their seat. They share the agents, the tasks and the Library, and have their own Genki for their day too.
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09
In the first week, fine-tune
Every run stays in its history, step by step. Whatever does not come out as you wanted is changed from the agent's page, without starting again.